Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.
Features
Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services
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| Transource eSKU | 1048252729 |
| Manufacturer | Hewlett Packard Enterprise |
| Manufacturer Part Number | HA6N4PE |
| Manufacturer Website Address | http://www.hpe.com |
| Brand Name | HPE |
| Service Name | Foundation Care - Post Warranty |
| Product Type | Warranty |
| |
| Service Information |
| Service Main Type | Maintenance |
| Service Sub Type | Electronic and Physical |
| Service Characteristic | Parts & Labor |
| Service Description | 24x7x4 Hour |
| Provided Support | Software Support |
| Provided Support | Remote Diagnosis |
| Provided Support | Remote Technical Support |
| Provided Support | Repair |
| Provided Support | Collaborative Call Management |
| Provided Support | Escalation Support |
| Provided Support | Web Knowledge Base Access |
| Provided Support | Parts Replacement |
| Provided Support | Phone Support |
| Provided Support | New Releases Update |
| Provided Support | Comprehensive Defective Material Retention |
| Provided Support | Defective Media Retention |
| Service Response Time | - Parts and Labor |
| Service Response Time | - Phone consulting |
| Service Location | On-site |
| Service Duration | 1 Year |
