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HPE Foundation Care - 5 Year Extended Service - Service

HPE Foundation Care - 5 Year Extended Service - Service - 9 x 5 Next Business Day - On-site - Maintenance - Parts & Labor - Electronic and Physical
SKU: 1000276769
Manufacturer part number: HB4M5E
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HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Product Information

Transource eSKU1048981643
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberHB4M5E
Manufacturer Website Addresshttp://www.hpe.com
Brand NameHPE
Service NameFoundation Care - Extended Service
Product TypeService

Specifications

Service Information
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Description9x5 Next Business Day
Provided SupportPhone Support
Provided SupportRemote Diagnosis
Provided SupportNew Releases Update
Provided SupportWeb Knowledge Base Access
Provided SupportRepair
Provided SupportParts Replacement
Provided SupportEscalation Support
Provided SupportHardware Support
Provided SupportSoftware Support
Provided SupportInstallation Advisory Support
Service Response Time- Parts and Labor
Service Response Time- Phone Support
Service LocationOn-site
Service Duration5 Year

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Product Information

Transource eSKU1048981643
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberHB4M5E
Manufacturer Website Addresshttp://www.hpe.com
Brand NameHPE
Service NameFoundation Care - Extended Service
Product TypeService

Specifications

Service Information
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Description9x5 Next Business Day
Provided SupportPhone Support
Provided SupportRemote Diagnosis
Provided SupportNew Releases Update
Provided SupportWeb Knowledge Base Access
Provided SupportRepair
Provided SupportParts Replacement
Provided SupportEscalation Support
Provided SupportHardware Support
Provided SupportSoftware Support
Provided SupportInstallation Advisory Support
Service Response Time- Parts and Labor
Service Response Time- Phone Support
Service LocationOn-site
Service Duration5 Year
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