Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care NBD Service
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| Transource eSKU | 1061848001 |
| Manufacturer | Hewlett Packard Enterprise |
| Manufacturer Part Number | HQ2R0E |
| Manufacturer Website Address | http://www.hpe.com |
| Brand Name | HPE |
| Service Name | Foundation Care Call-To-Repair - Extended Warranty |
| Product Type | Warranty |
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| Service Information |
| Service Main Type | Maintenance |
| Service Characteristic | Parts & Labor |
| Service Description | 24x7x6 Hour |
| Provided Support | Phone Support |
| Provided Support | Remote Diagnosis |
| Provided Support | New Releases Update |
| Provided Support | Web Knowledge Base Access |
| Provided Support | Parts Replacement |
| Provided Support | Repair |
| Service Response Time | - Repair (distance from customer site - 80 km) |
| Service Response Time | - Phone Support |
| Service Response Time | - Repair (distance from customer site - 160 km) |
| Service Location | On-site |
| Service Duration | 5 Year |
