HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity. The service includes onsite hardware repair if it is required to resolve the issue.
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| Transource eSKU | 1041129897 |
| Manufacturer | Hewlett Packard Enterprise |
| Manufacturer Part Number | H7LY8E |
| Manufacturer Website Address | http://www.hpe.com |
| Brand Name | HPE |
| Service Name | Proactive Care - Extended Warranty |
| Product Type | Warranty |
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| Service Information |
| Service Main Type | Maintenance |
| Service Sub Type | Electronic and Physical |
| Service Characteristic | Parts & Cross Ship |
| Service Description | 24x7x4 Hour |
| Provided Support | Phone Support |
| Provided Support | Repair |
| Provided Support | Parts Replacement |
| Provided Support | Web Knowledge Base Access |
| Provided Support | New Releases Update |
| Provided Support | Remote Diagnosis |
| Service Response Time | - Parts and Labor |
| Service Response Time | - Phone Support |
| Service Location | On-site |
| Service Duration | 5 Year |
