Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Benefits
Recommendations for firmware version and software patching on supported products to help prevent problems.
Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.
Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.
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| Transource eSKU | 1041129797 |
| Manufacturer | Hewlett Packard Enterprise |
| Manufacturer Part Number | H8PX5E |
| Manufacturer Website Address | http://www.hpe.com |
| Brand Name | HPE |
| Service Name | Proactive Care Call-To-Repair - Extended Service |
| Product Type | Service |
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| Service Information |
| Service Main Type | Maintenance |
| Service Sub Type | Physical |
| Service Sub Type | Electronic |
| Service Characteristic | Parts & Labor |
| Service Description | 24x7x6 Hour |
| Provided Support | Remote Diagnosis |
| Provided Support | Phone Support |
| Provided Support | Repair |
| Provided Support | New Releases Update |
| Provided Support | Parts Replacement |
| Provided Support | Web Knowledge Base Access |
| Service Response Time | - Phone Support |
| Service Response Time | - Repair (Distance from customer site - 50 miles) |
| Service Response Time | - Repair (Distance from customer site - 100 miles) |
| Service Location | On-site |
| Service Duration | 3 Year |
