Tech support with the Premier difference
Advanced-level techs. E2E case management. Faster, first-time resolution.
Looking for a step-up for your business and your employees' support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution.
You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.
| |
| Transource eSKU | 1056371350 |
| Manufacturer | Lenovo Group Limited |
| Manufacturer Part Number | 5WS7A25131 |
| Manufacturer Website Address | http://www.lenovo.com/us/en/ |
| Brand Name | Lenovo |
| Service Name | Essential Service + Premier Support - Extended Service |
| Product Type | Service |
| |
| Service Information |
| Service Main Type | Maintenance |
| Service Sub Type | Electronic and Physical |
| Service Characteristic | Parts & Labor |
| Service Description | 24x7x4 Hour |
| Provided Support | Repair |
| Provided Support | Parts Replacement |
| Provided Support | Phone Support |
| Provided Support | Software Support |
| Provided Support | Case Management |
| Provided Support | Reporting |
| Service Response Time | - Parts & Labor |
| Service Location | On-site |
| Service Duration | 3 Year |
