Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.
Lenovo's Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritised onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first-time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.
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| Transource eSKU | 1037413085 |
| Manufacturer | Lenovo Group Limited |
| Manufacturer Part Number | 5WS0M90361 |
| Manufacturer Website Address | http://www.lenovo.com/us/en/ |
| Brand Name | Lenovo |
| Service Name | Premier Support - Extended Warranty |
| Product Type | Warranty |
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| Service Information |
| Service Main Type | Maintenance |
| Service Sub Type | Physical |
| Service Sub Type | Electronic |
| Service Characteristic | Parts & Labor |
| Provided Support | Phone Support |
| Provided Support | Parts Replacement |
| Provided Support | Repair |
| Service Response Time | - Parts and Labor |
| Service Location | On-site |
| Service Duration | 3 Year |
