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VMware Basic Support and Subscription Service - 1 Year - Service

VMware Basic Support and Subscription Service - 1 Year - Service - 12 x 5 x 4 Business Hour - Technical - Electronic
SKU: 1000266820
Manufacturer part number: VA-WOA-A-D-G-SSS-C
Manufacturer: VMWare
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VMware® Basic Support and Subscription Service is designed for non-critical applications and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Product Information

Transource eSKU1041426142
ManufacturerDell Technologies
Manufacturer Part NumberVA-WOA-A-D-G-SSS-C
Manufacturer Website Addresshttp://www.delltechnologies.com
Brand NameVMware
Service NameBasic Support and Subscription Service
Product TypeService

Specifications

Service Information
Service Main TypeTechnical
Service Sub TypeElectronic
Service Description12x5x4 Business Hour
Provided SupportRemote Monitoring
Provided SupportEmergency Telephone Support
Provided SupportPhone Support
Provided SupportEmail Support
Provided SupportWeb Knowledge Base Access
Provided SupportWeb Support
Provided SupportSoftware Update
Provided SupportSoftware Upgrade
Service Response Time- Phone Support - Severity level 2
Service Response Time- Phone Support - Severity level 3
Service Response Time- Phone Support - Severity level 4
Service Response Time- Emergency Phone Consulting - Severity level 1
Service Duration1 Year
VMware® Basic Support and Subscription Service is designed for non-critical applications and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Product Information

Transource eSKU1041426142
ManufacturerDell Technologies
Manufacturer Part NumberVA-WOA-A-D-G-SSS-C
Manufacturer Website Addresshttp://www.delltechnologies.com
Brand NameVMware
Service NameBasic Support and Subscription Service
Product TypeService

Specifications

Service Information
Service Main TypeTechnical
Service Sub TypeElectronic
Service Description12x5x4 Business Hour
Provided SupportRemote Monitoring
Provided SupportEmergency Telephone Support
Provided SupportPhone Support
Provided SupportEmail Support
Provided SupportWeb Knowledge Base Access
Provided SupportWeb Support
Provided SupportSoftware Update
Provided SupportSoftware Upgrade
Service Response Time- Phone Support - Severity level 2
Service Response Time- Phone Support - Severity level 3
Service Response Time- Phone Support - Severity level 4
Service Response Time- Emergency Phone Consulting - Severity level 1
Service Duration1 Year
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